At Project Reef, we are dedicated to providing you with clean, sustainable suncare products that you love. If you’re not completely satisfied with your purchase, we’re here to make things right. Please review our return policy below.

How to Initiate a Return

1. Contact Us: Email our team at info@projectreef.com with your order number and reason for return.
   
2. Approval: Once your return is approved, you’ll receive instructions on how to send the item back.
   
3. Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival. 

Eligibility for Returns

1. Timeframe: Returns are accepted within 30 days of the purchase date.
   
2. Condition: Products must meet the following criteria: Unused and unopened in their original packaging. Item(s) are defective or damaged OR unsatisfactory with product itself
3. Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.

Refunds and Processing

• Refund Method: Refunds will be issued to the original payment method used during purchase.
  
• Processing Time: Refunds are processed within 7-10 business days after the return is received and inspected.
  
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to a damaged or defective product.

For further assistance or questions on returns, please contact us at info@projectreef.com.